TrustSpot excellent rating

UK manufacturer
since 2004

Speak to a specialist advisor
0808 2528679

Frequently Asked Questions

Do you set the chair up in the room of choice and is it included in the price?

Yes. This costs an extra £225 and includes the fast delivery.

Laybrook will deliver and set the chair up in the room of your choice, give you a full demonstration on how the chair works and answer any questions you may have. We can take the packaging away and will dispose of it responsibly (cardboard recycled, plastic recycled).

What sizes do the chairs come in?

Most chairs come in a standard sizes (small, medium and large) but a made to measure service is also available. Please ring 0808 2528679 for further details.

Can you alter the height or width of the chair?

Yes. The height and width and depth of the seat are the most important measurements and can be changed with the made to measure service.

Can you deliver overseas?

Yes. The chair will be shipped at your expense but we can organise this for you.

What is the difference between a dual and single motor?

single motor chair means that as you raise the foot section up the back will recline automatically.  A dual motor is where you have individual motors that control the head compared to the foot, so that you can watch TV with your feet up. You can watch the video to find out more.

How soon can you deliver our chair?

Delivery for standard chairs is approximately 14 days (Scotland up-to 30 days) and made to order chairs is approximately 4-6 weeks. We can deliver within 7-10 days for those who have family coming out of hospital or those of you just in a hurry, this costs an extra £225 as we may have to reorganise deliveries and or do a special trip for that particular delivery.

What happens if I do not like the chair?

Some chairs are done on a 7 day full money back guarantee (standard chairs) a full refund will be given unless it has been soiled or damaged in any way. On all standard chairs If you let us know within 7 days of delivery we will only charge you for the delivery of the chair (£225) and you will receive a refund of the outstanding monies within 7 days of collection as long as the chair has not been soiled or damaged in any way. All bespoke, made to measure and special order chairs are non returnable. Please keep all packaging if returning any chairs as further charges may incur.

Do I have to pay VAT?

If you have a chronic medical condition (i.e. ongoing that is not likely to get better in the near future) NO. All the prices quoted are exclusive of VAT this is because if you are looking for one of these chairs you probably have a qualifying condition to check (click here) or talk to a representative on the telephone if you are unsure or you can talk to your local VAT office we will gladly give you the telephone number.

What happens if I find I have ordered the wrong size chair or it is the wrong height?

Example: I have ordered a small chair and when it has been delivered you realise you need a large chair.

It is crucial you measure the size of the chair before ordering (seat height, width and depth) as a charge of £175 will be made to collect, dismantle and reassemble a new chair this must be done within the 7 days.

Do your chairs rise you out of the chair?

All of our motorised chairs lift the person to a standing position.

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Why choose Laybrook?

Price match promise*

We’ll match any genuine quote

If you can beat our prices for the same quality of product with the same guarantees within 1 month of your purchase we will refund the difference in the cost of the chairs.

7-day money-back guarantee*

We will refund you the cost of the chair if you are not totally satisfied. 

* Excludes special bespoke orders 

20% refundable deposit

You can call now and secure your chair with a 20% refundable deposit.

The balance is paid on delivery after you are totally satisfied with the chair. 

TrustSpot excellent rating

What our customers say

From over 400 reviews we have a 9.49/10 TrustScore

VAT information

For people have one of the many ailments listed below, your chair may be zero rated for VAT, as long as the condition is an ongoing condition and not likely to get better in the near future, i.e a young person with a broken leg does not qualify. This will save you paying an extra 20% on your chosen chair. All prices shown are exclusive of VAT.

Conditions that may qualify for non-payment of VAT

  • Back problems
  • Arthritis
  • Insomnia
  • Asthma
  • Hiatus Hernia
  • Swollen Ankles
  • Diabetes
  • Circulation Problems
  • Respiratory Conditions
  • Certain Heart Conditions
  • High Blood Pressure
  • Certain Neck and Shoulder Conditions
  • All Terminal Medical Conditions
  • Spondolosis
  • Parkinsons
  • Alzheimers
  • Fredreichs Ataxia
  • THERE ARE MANY MORE CONDITIONS THAT CAN CLAIM VAT FREE

Conditions must be of a chronic nature (i.e. ongoing) if you are unsure whether you qualify you must contact your local VAT office. You can phone our friendly staff free for your local number and or more information.

You can find more information here >